CRM For Tech Support

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Software for Freight Forwarders and Co-Loaders

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CRM For Tech Support

CRM for Tech support is provided by Couriers software allows you to reach to the customer via SMS/Email via the Tech Support as CRM is the tool that optimizes your business and makes it grow exponentially.

The tool to enhance productivity:
The CRM software facilitates the user to view and update the lead history as per their current status. Also, any important and relevant information can be stored on the centralized database and accessible to the users. The facility of exporting the reports in PDF or Excel formats give Couriers software’s CRM an upper hand from others. You are facilitated to send mails/alerts to your clients or the sales team. You also get an added advantage to even call and SMS them by the means of this software. Even if you need customized software it will be designed as per your needs. Couriers software also provides the CRM Mobile App. Even reminders can be provided to Sales Team 30 minutes before the scheduled meetings by it. Couriers software also provides customized Logistics Software, Transport Management System, Logistics ERP Software, and Freight Management Software in India. CRM by Couriers software also provides source wise CRM count along with the status along with the date, time and even any escalations and sales conversion ratio along with lead tracking.

Technical Support Automation & CRM For Tech Support

Emails to Technical Support

Forward your Technical to CRM Inbox and the software creates leads, assigns to user and send Email/SMS to customer.

Website to Technical

Capture website contact forms as emails, forward your leads to CRM Inbox and the software creates Technical Support .

Web Portals to Leads

Forward your portal Technical to CRM, it will automatically map the lead information with CRM Technical screen

Technical Auto Assignment

Assign CRM to sales team automatically based on CRM source. The sales user will get Email/SMS on Technical assignment

Timeline View

View lead history with status and updates along with timeline.The timeline shows Technical ageing issues

Territory Management

CRM supports location & product based sales territories. User security based on territory rules can be applied to CRM.

Attach Documents

Attach documents related to lead or customer. Store all relevant marketing material in centralized location.

Excel Import/Export

Import, Export CRM data in excel sheets. Configure Excel headers to suit your existing excel templates.

CRM Support Email, SMS & Voice Communication

Email Communication

Send Automatic Email alerts to Customers, Sales Team. Configurable automatic & manual Email Communications.

SMS Communication

Send Automatic SMS alerts to Customers, Sales Team. Configurable automatic & manual SMS Communications

Voice Communication

Enable Cloud Telephony Integration to call customers directly from CRM. The software captures all call logs & recordings.

CRM Support Activities Planning, Tracking & Reporting

Sales, Calls & Visits Tracking

Plan Sales follow up calls, Visits. Update activity updates & generate automatic sales reports.

Activities & Reminders

Sales team will get email & SMS reminders for the planned activities 30 minutes before the due date time.

Daily, Weekly Activity Planner

Use activity planner with daily, weekly calendar for planning sales activities to your sales team.

Daily Sales Reports

Get your sales team daily visit reports in email. View the sales team GPS locations visits in map.

Sales Team Productivity

Daily, Weekly calls/visit count. Reports on CRMS, opportunities, orders and sales team performance.

CRM Activities Tracking

View the CRM history with sales team's calls/visits against the CRM along with timestamp.

CRM Support Dashboards, Reports & Analytics

Marketing Channel Performance

Source wise CRM count along with status. Filter data based on dates, source, status, etc.

User Wise CRM Status

User wise CRM count along with status. Filter data based on dates, source, status, etc.

CRM Ageing Reports

CRM that are not updated for the last 3 days & beyond are shown with ageing details.

CRM Escalation Reports

CRM are assigned to user, but the user has not called or created any activity on the CRM for the last 3 days.

CRM Activities Reports

Sales team's calls, visits against a particular CRM along with status, date & time.

Sales Funnel Reports

Sales Funnel report based on CRM status. The sales funnel shows the details of sales conversion ratio.

CRM Salient Features

Lead Capture

  • Capture Leads Automatically From Various Sources

Lead Assignment

  • Assign, Track & Manage Sales Leads with Activities

Opportunities

  • Manage Opportunities & Sales Pipeline with Stages

Task Planner

  • Plan Activities to Team with Email/SMS reminders

Mobile CRM App

  • Complete Mobile CRM that works even when Offline.

Integration

  • Integrates with other leading software systems.

Email, SMS Alerts

  • Send automatic & Manual Email/SMS communications

Customization

  • Customize forms, fields, reports to suit your business.

Reports

  • Business Intelligence Reports & Customized Reports.